Terms of service

TERMS OF SERVICE

Last updated: September 1, 2026


OVERVIEW

Welcome to ClosetFits. The terms "we", "us", and "our" refer to ClosetFits.

ClosetFits operates this website and online store and provides the related information, content, features, products, and services (collectively, the "Services"). Our store is hosted on Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

These Terms of Service ("Terms") govern your use of the Services and, where applicable, purchases made from ClosetFits.

These Terms apply when they are presented or made available to you in connection with the Services. By placing an order, creating an account, or otherwise affirmatively accepting these Terms where presented, you agree to be bound by them. Your use of the website is also subject to the applicable provisions of these Terms to the extent enforceable under applicable law.

Please review these Terms carefully before placing an order.

Our Privacy Policy is available at:
https://closetfits.com/policies/privacy-policy

Nothing in these Terms excludes, restricts, or limits any right or remedy that cannot lawfully be excluded, restricted, or limited under applicable law.


SECTION 1 - ACCESS AND ACCOUNT

You must be legally capable of entering into a binding contract under the law applicable to you in order to place an order through the Services.

If you have not reached the age of majority in your jurisdiction, you may use the Services only to the extent permitted by applicable law and with any consent required from a parent or legal guardian.

When using the Services or placing an order, you agree to provide information that is accurate, current, and complete.

If you create an account, you are responsible for taking reasonable steps to protect your login credentials from unauthorized use. Please contact us promptly if you believe your account has been accessed without authorization.

You may not sell, transfer, or assign your account to another person without our permission, except where applicable law provides otherwise.


SECTION 2 - OUR PRODUCTS

We make reasonable efforts to describe and display our products accurately. However, colors and appearance may vary slightly depending on your screen, device, display settings, lighting, and other technical factors.

Normal display variations do not affect any rights you may have if a product is defective, materially different from its description, damaged, incorrectly supplied, or otherwise not in conformity with the contract.

Product descriptions, availability, and other product information may be updated before an order is placed.

We may discontinue products or limit availability where reasonably necessary because of inventory, legal restrictions, shipping limitations, fraud prevention, or other legitimate business reasons.

Changes made to product information after a contract has been concluded do not alter the terms of that concluded contract unless permitted by applicable law or expressly agreed with you.


SECTION 3 - ORDERS, CANCELLATIONS AND RETURNS

When you submit an order, you make an offer to purchase the products included in that order.

An automated acknowledgment that we have received your order does not by itself constitute acceptance unless it expressly states that your order has been accepted.

We accept an order when we send you a notice confirming acceptance, send a shipping confirmation indicating that the order has been accepted, or ship the products, whichever occurs first.

Payment authorization or collection may occur before final acceptance of an order. If we do not accept an order after receiving payment, we will promptly refund the applicable amount.

Before an order has been accepted, we may decline it for a legitimate reason, including product unavailability, an obvious pricing or product-information error, suspected fraud, payment problems, legal restrictions, or an inability to deliver to the requested location.

If you contact us before an order has been processed for shipment, we may be able to accommodate a cancellation request, but we cannot guarantee that processing can be stopped in time.

Except where required by applicable law or expressly provided in our Refund Policy, all sales are final. We do not accept returns or exchanges solely because of a change of mind, an incorrect size selection, color preference, or a similar preference-based reason.

This does not limit any rights or remedies you may have for products that are defective, damaged, incorrectly supplied, materially different from their description, or otherwise covered by mandatory applicable law.

Our Refund Policy is available at:
https://closetfits.com/policies/refund-policy


SECTION 4 - PRICES, TAXES AND PAYMENT

Prices may change before an order is placed. A price change will not affect an order after a contract for that order has been concluded.

The price applicable to your purchase will be shown during checkout and in the applicable order information.

Applicable taxes and shipping charges, if any, will be displayed or calculated during checkout where required.

Any customs duties, import charges, or similar charges that may apply will be handled as stated in our Shipping Policy, during checkout, or as otherwise required by applicable law. Nothing in these Terms requires you to bear a charge that applicable law requires us to bear.

From time to time, we may offer discounts or promotions that are subject to additional terms. If specific promotional terms conflict with these Terms regarding that promotion, the specific promotional terms will apply.

You agree to provide accurate payment and billing information and to use only payment methods that you are authorized to use.

Payments may be processed by Shopify or other payment service providers. Their services may also be subject to their own terms and privacy notices.


SECTION 5 - SHIPPING AND DELIVERY

Shipping and estimated delivery information is provided through the Services, during checkout, and/or in our Shipping Policy:

https://closetfits.com/policies/shipping-policy

Shipping and delivery times shown are estimates unless expressly stated otherwise.

We will comply with applicable law regarding advertised shipment times and delays.

If we become unable to ship an order within a timeframe required by applicable law or within a shipment timeframe that we have expressly committed to, we will provide any notice, delay option, cancellation option, or refund required by applicable law.

Delays may occur because of carriers, customs processing, weather, transportation disruptions, or other circumstances outside our reasonable control.

Nothing in this Section limits any rights or remedies you may have under applicable law in relation to delayed, lost, or damaged deliveries.

We provide tracking information for shipped orders when it becomes available from our logistics provider. The carrier or last-mile delivery provider may vary depending on the order, destination, and logistics network.

For consumer purchases, the risk of loss of or damage to a product passes to you when you, or a third party designated by you other than the carrier, takes physical possession of the product, to the extent required by applicable law.

If you independently commission a carrier that was not offered or designated by us, the risk may pass when the products are handed over to that carrier, to the extent permitted by applicable law.


SECTION 6 - INTELLECTUAL PROPERTY

Except for content owned by customers, users, Shopify, or other third parties, the content and materials provided through the Services, including our branding, text, graphics, photographs, videos, designs, layouts, and other materials, are owned by or licensed to ClosetFits and are protected by applicable intellectual property laws.

Subject to these Terms, you may access and use the Services for your personal, non-commercial use.

You may not reproduce, distribute, publish, commercially exploit, modify, or create derivative works from our protected content without our prior permission, except where such activity is expressly permitted by applicable law.

Nothing in these Terms transfers ownership of our intellectual property to you.

The ClosetFits name, branding, logos, designs, and other brand identifiers may be protected by applicable trademark and other intellectual property laws.

Shopify's names, logos, and other brand identifiers belong to Shopify or its licensors.

Third-party names, logos, trademarks, and other intellectual property remain the property of their respective owners.


SECTION 7 - OPTIONAL THIRD-PARTY TOOLS

The Services may provide access to tools, applications, features, or services operated by third parties.

We do not control third-party tools and cannot guarantee that they will always be available, secure, accurate, or suitable for your particular purpose.

Your use of a third-party tool may be subject to the third party's own terms and privacy policies. You should review those terms before using the tool.

We may add, change, or discontinue optional tools and features where reasonably necessary, subject to applicable law.

Nothing in this Section excludes liability or consumer rights that cannot lawfully be excluded.


SECTION 8 - THIRD-PARTY LINKS AND SERVICES

The Services may contain links to websites, services, or content operated by third parties.

A link to a third-party website does not necessarily mean that we endorse or control that website, its products, services, information, security practices, or privacy practices.

If you choose to leave our Services and interact with a third party, your dealings with that third party may be governed by the third party's own terms and policies.

Complaints or questions regarding products or services purchased directly from a third party should generally be directed to that third party.

Nothing in this Section excludes or limits responsibility that ClosetFits cannot lawfully exclude or limit under applicable law.


SECTION 9 - RELATIONSHIP WITH SHOPIFY

ClosetFits is powered by Shopify, which provides the ecommerce platform and related technology that enables us to operate the Services.

Purchases of ClosetFits products through our store are made from ClosetFits, not from Shopify, unless a particular Shopify service expressly states otherwise.

ClosetFits remains responsible for its obligations to you as the seller of products purchased directly from ClosetFits.

Shopify may separately provide services such as Shop, Shop Pay, or other Shopify services. Those services may be subject to Shopify's own terms and policies.

Nothing in this Section excludes or limits any responsibility that Shopify or ClosetFits may have under mandatory applicable law.


SECTION 10 - PRIVACY

Personal information processed by ClosetFits is handled in accordance with our Privacy Policy:

https://closetfits.com/policies/privacy-policy

Because our store is hosted by Shopify, Shopify may process personal information when you browse the store, place an order, use Shop Pay, or otherwise interact with Shopify technology.

Shopify's Consumer Privacy Policy is available at:

https://www.shopify.com/legal/privacy/consumers

We may also use service providers and business partners as described in our Privacy Policy.

Nothing in these Terms is intended to constitute consent to processing where applicable law requires consent to be obtained separately.


SECTION 11 - FEEDBACK AND REVIEWS

If you voluntarily submit feedback, reviews, suggestions, ideas, photographs, or other content ("Feedback"), you confirm that you have the rights necessary to submit that Feedback and that your submission does not violate applicable law or the rights of another person.

You grant us a non-exclusive, royalty-free right to use, reproduce, display, publish, and reasonably adapt your Feedback for purposes connected with operating, improving, supporting, and promoting ClosetFits and the Services, to the extent you have the right to grant such permission.

We may authorize service providers acting on our behalf to process or display Feedback only to the extent reasonably necessary for those purposes.

You retain ownership of your Feedback.

We may moderate, edit, refuse to publish, or remove Feedback that we reasonably believe is unlawful, misleading, abusive, fraudulent, infringing, or otherwise violates these Terms.

You remain responsible for the Feedback you submit.

Nothing in this Section limits mandatory privacy, publicity, intellectual property, or other rights available under applicable law.


SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or similar information.

We may correct errors, inaccuracies, or omissions and update information where reasonably necessary.

If an error affects an order that has already been placed, we will handle the order in accordance with applicable law.

We will not cancel or modify a concluded contract solely because of an error unless we are legally entitled to do so.

If cancellation is permitted and we cancel an affected order, we will notify you and promptly refund any applicable payment already received.


SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not use the Services to:

(a) engage in unlawful, fraudulent, or malicious activity;

(b) infringe or violate intellectual property, privacy, publicity, or other rights belonging to another person;

(c) harass, threaten, abuse, defame, or unlawfully harm another person;

(d) transmit information that you know is materially false or misleading;

(e) distribute viruses, malware, malicious code, or other technology intended to damage, disrupt, or unlawfully access systems or data;

(f) send unauthorized spam, phishing messages, fraudulent solicitations, or similar communications;

(g) impersonate another person or misrepresent your identity or affiliation;

(h) unlawfully collect, track, or process personal information relating to another person;

(i) bypass, disable, interfere with, or circumvent security measures, access controls, CAPTCHAs, or other technical restrictions;

(j) scrape, extract, reproduce, or exploit content through automated means in a manner that violates applicable law, these Terms, or our technical access restrictions; or

(k) materially interfere with the proper operation or security of the Services.

Automated access is also subject to Section 14.

We may restrict, suspend, or terminate access for violations of this Section in accordance with Section 15 and applicable law.


SECTION 14 - AUTOMATED ACCESS AND AGENTS

Automated systems, bots, scrapers, AI agents, and similar technologies may access or interact with the Services only in accordance with applicable law, these Terms, and any reasonable technical instructions or access controls that apply to the Services.

Automated systems must not bypass security measures, circumvent CAPTCHAs or other access controls, misrepresent their nature where identification is required, obtain access to information without authorization, or impose an unreasonable burden on the Services.

We may use reasonable technical measures to restrict or block automated access where necessary to protect the security, integrity, availability, intellectual property, users, or lawful operation of the Services.

Nothing in this Section restricts automated activity that we have expressly authorized or that applicable law gives you the right to perform.


SECTION 15 - SUSPENSION AND TERMINATION

We may suspend or terminate your access to the Services if you materially breach these Terms, use the Services unlawfully, engage in fraudulent or harmful conduct, or where suspension or termination is required by applicable law.

We may temporarily suspend access where reasonably necessary to protect the security, integrity, or availability of the Services.

Where required by applicable law, we will provide reasonable notice.

Suspension or termination of access to the Services does not affect orders or contracts already concluded, except where cancellation or termination of such an order or contract is permitted by applicable law.

Any amounts lawfully due before termination remain payable.

Provisions that by their nature are intended to continue after termination, including provisions relating to Intellectual Property, Feedback, Liability, Customer Responsibility, Severability, Applicable Law, and Privacy, will continue to apply.


SECTION 16 - DISCLAIMER OF WARRANTIES

We make reasonable efforts to ensure that information provided through the Services is accurate and up to date.

However, we do not guarantee that the website, account features, or other digital Services will always be uninterrupted, secure, error-free, or continuously available.

Nothing in these Terms excludes, restricts, or modifies statutory rights or remedies you may have in relation to products that are defective, damaged, incorrectly supplied, or otherwise not in conformity with the contract.

Any disclaimer in these Terms applies only to the extent permitted by applicable law.


SECTION 17 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude or unlawfully limit liability for fraud, intentional misconduct, injury to life or health, mandatory product liability, or any other liability that cannot lawfully be excluded or limited.

Where German law applies, we are liable without limitation for intent and gross negligence and for culpable injury to life, body, or health.

Where German law applies, liability under mandatory product liability law and liability arising from an expressly assumed guarantee remain unaffected.

Where German law applies and a loss is caused by slight negligence, we are liable for breach of essential contractual obligations. In such cases, liability is limited to foreseeable damage typical for the contract, to the extent permitted by law.

Any limitation of liability under these Terms applies only to the extent permitted by the law applicable to the particular claim.

Nothing in this Section limits statutory remedies for defective, damaged, incorrectly supplied, or non-conforming products.


SECTION 18 - CUSTOMER RESPONSIBILITY

You are responsible, to the extent provided by applicable law, for losses or damages directly caused by your intentional or negligent breach of these Terms, your violation of applicable law, or your infringement of third-party rights.

Nothing in this Section creates liability where applicable law does not impose it or limits any rights or defenses available to you under mandatory applicable law.


SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.

The legal consequences of an invalid, unlawful, or unenforceable provision will be determined by applicable law.

Where applicable law provides that statutory provisions apply in place of an invalid standard contract term, those statutory provisions will apply.

Nothing in this Section authorizes an invalid provision to be enforced beyond what applicable law permits.


SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies expressly incorporated by reference and applicable order-specific information provided before or at the time of purchase, govern your use of the Services and your contractual relationship with us.

Any individual agreement expressly made between you and us takes precedence over these general Terms to the extent of any conflict.

Where a policy specifically governs a particular subject, such as returns, refunds, privacy, or shipping, that specific policy will apply to that subject together with these Terms, subject to mandatory applicable law.

Nothing in these Terms limits mandatory rules of applicable law concerning the interpretation or validity of standard contract terms.


SECTION 21 - ASSIGNMENT AND TRANSFER

You may assign or transfer rights under these Terms to the extent permitted by applicable law.

We may assign monetary claims and other transferable rights under these Terms to the extent permitted by applicable law.

We will not transfer an existing contract in a manner that replaces us with another party as your contractual partner without your consent unless the replacement occurs by operation of law or is otherwise permitted by mandatory applicable law.

If we propose to transfer an ongoing contract so that another party replaces us as your contractual partner, we will provide any notice required by applicable law. Unless you have expressly consented to the transfer or the replacement occurs by operation of law, you may terminate the affected ongoing contract before the transfer takes effect.

Any mandatory rights relating to assignment, transfer, objection, termination, or notice remain unaffected.


SECTION 22 - APPLICABLE LAW AND CONSUMER RIGHTS

The law applicable to these Terms and to contracts between you and ClosetFits will be determined in accordance with applicable conflict-of-laws rules.

If you are a consumer, nothing in these Terms deprives you of the protection provided by mandatory consumer-protection laws that apply to you, including mandatory protections of the law of your habitual residence where applicable.

Nothing in these Terms creates an exclusive jurisdiction or venue requirement where such a requirement would restrict rights available to you under applicable law.


SECTION 23 - HEADINGS

Section headings are included for convenience only and do not affect the interpretation of these Terms.


SECTION 24 - CHANGES TO THESE TERMS

You can review the current version of these Terms on this page.

We may update these Terms from time to time for future use of the Services and future transactions.

Changes to these Terms will not retroactively alter an order or contract that has already been concluded unless the change is permitted by applicable law or expressly agreed with you.

Where a change affects an ongoing contractual relationship and applicable law requires advance notice, consent, or another procedure, we will comply with those requirements before the change takes effect.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@closetfits.com

Our contact information is:

ClosetFits
Devin Teke
Lise-Meitner-Allee 45
25436 Tornesch
Germany

Email: support@closetfits.com

German VAT Identification Number:
DE461658354